Privacy Policy

Last updated November 25, 2021

1. Data Controller

Family in Music Ltd (3003543-1)
Leirikatu 6, 02600, Espoo, Finland

2. General Info

We are committed to protecting your privacy. We collect and process some information about you, so we want to take some time to tell you about it. This privacy policy (“Privacy Policy”) is intended to help you better understand what and how we process and protect your information when you access or use the FAIM Services, and how you may exercise your rights as a data subject.

Please read this Privacy Policy carefully prior to using FAIM Services. By using the FAIM Services, you agree that you have understood and agreed this Privacy Policy. If you don’t agree with this Privacy Policy or the Terms of FAIM Services, or if you’re under the age of 18, you shall not use FAIM Services. 

In this Privacy Policy, the word “User” or “you” refers jointly to our and our group companies’ customers, potential customers and other persons accessing or using the FAIM Services, including the Website. This Privacy Policy is governed by the Terms of Service. All capitalized terms not defined in this Privacy Policy shall have the meaning set forth in the Terms of Service and the Distribution Agreement, as applicable.

3. Collection of Personal Information

In connection with the FAIM Services, we collect and store personal information about and from you. In a nutshell, this means data created and/or transferred when you:

  • visit our Website;
  • otherwise use FAIM Services;
  • upload music through the Distribution Service;
  • give your payment details for the Distribution Service;
  • contact us, including our customer support;
  • connect to us through Third Party Services;
  • connect to Third Party Services via us;
  • sign up to one of our newsletters;
  • participate in a contest organised by us; and
  • participate in an event organised by us.


The personal information collected and processed by us can be divided into two general data categories: User Data and Analytics Data.

4. Collection of User Data

User Data necessary to use the FAIM Services (excluding the Distribution Service). Some information is necessary in order for us to provide the FAIM Services according to the Terms of Service as well as for our compliance with legal obligations. When you start using the FAIM Services and create a Account, you need to provide us with the following information: 

  • e-mail address;
  • password;
  • location; and
  • in case you connect to the FAIM Services using credentials from a Third Party Service like Google or Facebook, you authorise us to collect your authentication information, such as your username and encrypted access credentials. We may also collect other information connected to such Third Party Service such as, like your name, profile picture, age, country, hometown, e-mail address, date of birth and gender.


User Data that necessary to use the Distribution Service. When you use the Distribution Service, some additional information must be provided by you. This includes:

  • artist name;
  • audio files;
  • track/album titles;
  • artwork;
  • other required Metadata;
  • other required Related Material;
  • information relating to your payment details (as required for the purposes of receiving Distribution Royalties, such as personal identification number, name, e-mail, address, tax info, vendor ID, whether you’re a private person or a business and VAT-number). We only obtain enough information to be able to make the pay-out, to comply with our legal obligations and to prevent and detect fraud. We use a Third Party Service for processing of payments. 


User Data you give us voluntarily. Your user experience may be improved by providing us with the following information: 

  • full name;
  • mobile phone number
  • date of birth
  • address;
  • submitted user content, such as your bio, roles, services, page names, user names, links, avatars, photos, linked videos, location, social media and/or other service account names and other information. You don’t have to provide additional information on your profile. However, profile information helps you to get more from the FAIM Services, including helping industry professionals and business opportunities find you;
  • information you provide when rating the FAIM Services;
  • marketing opt-ins and opt-outs;
  • information you provide when connecting us or other users; and
  • information you provide by phone or in e-mail or chat correspondence with us.


5. Collection of Analytics Data

Although we do not normally use Analytics Data to identify you as an individual, you can sometimes be recognized from it, either alone or when combined or linked with User Data. In such situations, Analytics Data can also be considered personal information under applicable laws and we will treated as personal information.


Device Data. We may collect information on your device(s) relating to the following:

  • device identification number, device IMEI;
  • country;
  • IP address;
  • network ID;
  • browser type and version;
  • operating system;
  • internet service provider;
  • advertising identifier of your device;
  • visitor identifier; and
  • cookie-related data.


Usage Data. We may collect the information on your use of the FAIM Services relating to the following:

  • time spent on the FAIM Services;
  • interaction with the FAIM Services;
  • content you post to the FAIM Services;
  • the URL of the website you visited before and after visiting the FAIM Services;
  • the time and date of your visits to the FAIM Services;
  • the sections of the FAIM Services you visited; and
  • information on how your Recordings stream.


6. Cookies and Web Beacons

We use various technologies to collect and store Analytics Data and other information when Users use the FAIM Services, including cookies and web beacons.

Cookies are alphanumeric identifiers in the form of small text files that are inserted and stored by your web browser on your device. They allow us to identify visitors and facilitate the use of the FAIM Services and to create aggregate information of our visitors. This helps us to improve the FAIM Services and better serve our Users. We and our third party advertiser partners may set and access cookies on your device to track and store preferential information about you. Gathered information is anonymous and on an aggregate level only, but we may be able to identify individual behaviour. Such aggregated information is used within our internal organisation and is only shared with third party advertisers on an aggregated and non-personally identifiable basis. 

We may use the following types of cookies:

  • Necessary cookies are required for the operation of the FAIM Services.
  • Analytics/statistics cookies allow us to recognize and keep count of the number of visitors and see how visitors move around the FAIM Services. This helps us improve our FAIM Services.
  • Advertising cookies are used to deliver tailored advertising based on your preferences or interests across FAIM Services and devices and measuring effectiveness of advertisement.
  • Other cookies include cookies used e.g. to enable the sharing of content from the FAIM Services through social networking and other sites. 


Your web browser is probably set to accept cookies by default. You may choose to set your web browser to refuse cookies, or to alert when cookies are being sent. Please note that some parts of the Website may not function properly if use of cookies is refused. The following links provide information on how to adjust the cookie settings on some popular browsers: Google Chrome, Firefox, Safari. 

Web beacons, also known as pixel tags and, are electronic images used together with cookies, allowing a website to access cookies and help tracking marketing campaigns and general usage patterns of visitors. No personally identifiable information about you is shared with third parties through the use of web beacons on the FAIM Services. If you turn off cookies, we can only see anonymous website visits. Access to cookies helps us to personalize your experience when you visit the FAIM Services. We may also include web beacons in e-mail messages that we send to you to determine your interest in and the effectiveness of such e-mails. We may also use web beacons externally. For example, we may report aggregate information about visitors, such as demographic and usage information, to our affiliates or other third parties. We may also include Third Party Services’ web beacons within the FAIM Services.


7. Use of Information

We will process your information for the following purposes:

  • to administer your Account and your profile, to enable, provide, improve and maintain the FAIM Services and, if applicable, to provide integration with a Third Party Service;
  • to identify you, as required for providing the FAIM Services;
  • to personalize and improve your experience and any advertising made available on or outside the FAIM Services;
  • to make sure the FAIM Services is technically functional and to develop new products and FAIM Services;
  • to analyse your use of the FAIM Services and how you interact with our ads;
  • to create research insights, reports and analyses, including the composition of the audience that viewed certain content;
  • to create categories based on demographics, interests and preferences in order to facilitate interest-based advertising;
  • subject to your consent, to communicate with you, either directly or through any of our partners, via e-mails, notifications, or other ways of messaging;
  • for market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity, for other internal purposes, and as otherwise described to you at the time of collection;
  • to promote the FAIM Services, either within or outside the FAIM Services;
  • to process your pay-outs and prevent or detect fraud;
  • to enforce this Privacy Policy, the Terms of Service, the Distribution Agreement, and any other terms or guidelines that you have agreed to, including to protect the rights, property, or safety of us, Users, or any other person, or any content within the FAIM Services; and
  • for any other purpose stated in this Privacy Policy.


The data we collect from you will be held for as long as:

  • you use any part of the FAIM Services;
  • required by applicable laws;
  • we need to process any payments remaining and/or owed to you; and
  • we need to, to prevent Fraudulent Activities, other fraud or any criminal activity.


8. Disclosure of Personal Information

This section describes some of the ways that your personal information may be disclosed. Please note that we never share or sell your identifiable personal data to third parties for their own purposes. We only do this for the purpose of providing you with and enabling the FAIM Services.

Advertisers. We may aggregate personal information and disclose such information in a non-personally identifiable manner to advertising partners and other third parties for their marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally without your explicit consent. We also partner with third parties who use cookies and similar tracking technologies to serve targeted advertising/content to you via the relevant third party platform based on your profile/interests. Your information is used by the third party platform provider to identify your account and serve advertisements to you. While we will not share information that identifies you by name with unaffiliated third parties for their own use, such third parties may be able to identify you with sufficient data from other sources.

Analytics Partners. We share data with the companies that compile it to provide analytics. Analytic services may e.g. track and report Website traffic and User activity in the FAIM Services.

Business Partners. We may share personal information with our business partners. For example, when one or more of our business partners co-organise or co-sponsor a promotion, contest or event, we may share some or all of the information collected in connection with such promotion, contest or event with such business partner.

Distribution. The information you provide us in connection with your use of the Distribution Service, will be used to perform and provide our Distribution Service, by disclosing, to the extent needed, such information to the Intermediary, Stores and other relevant partners. Such information may include:

  • artist name; 
  • full name;
  • company name;
  • audio file;
  • ISRC and UPC;
  • track/album titles;
  • artwork;
  • other Metadata (defined in the Distribution Agreement);
  • other Related Material (defined in the Distribution Agreement); and
  • name of contributors (if applicable).


The payment information you provide us in connection with the Distribution Service, will be used to perform and provide the pay-outs, by delivering, to the extent needed, such information to the payment provider. Such information may include: 

  • e-mail address;
  • full name;
  • company name;
  • tax info;
  • VAT number; and
  • vendor ID.


Profile and User Generated Content. Your profile is fully visible to all Users. Subject to your settings, it can also be visible to others on or off of our FAIM Services (e.g., non-user FAIM Services visitors to our FAIM Services or users of third party search engines). Your settings, degree of connection with the viewing User, person’s usage of our FAIM Services, access channels and search types (e.g., by name or by keyword) may impact the availability of your profile and whether they can view certain fields in your profile. You may choose to hide your profile from public. 

Third Party Services and Other Third Parties. Some parts of the FAIM Services and services used in connection with and/or for supporting the FAIM Services may be provided by Third Party Services and other third parties. We may share your information with Third Party Services or other third parties to perform functions, process data and help provide the FAIM Services. Where a Third Party Service or other third party processes personal information directly on our behalf (e.g., a hosting an integral technical part of FAIM Services), it is subject to privacy and security obligations consistent with this Privacy Policy and applicable law. Where a Third Party Service or other third party uses data on its own behalf, such processing is subject to its own privacy policies and applicable laws. If you provide information to a Third Party Service or other third party directly, then such party’s use of your information is governed by their applicable privacy policy. Because we do not control the privacy practices of these Third Party Services or other third parties, you should evaluate their practices before deciding to use their services, whether or not such service is linked to or integrated in FAIM Services.

In addition to the above, we may also share your information with relevant third parties for these limited purposes:

  • to allow a merger, acquisition, or sale of all or a substantial portion of our assets or other change of control;
  • to respond to legal process if we believe in good faith that it is necessary to do so;
  • to comply with the requirements of mandatory applicable law;
  • to protect the safety of any person;
  • to protect the rights and property of us, including to enforce this Privacy Policy, the Terms of Service, the Distribution Agreement, and any other terms or guidelines that you have agreed to;
  • to address fraud and resolve disputes;
  • to address security or technical issues;
  • to publish anonymised or pseudonymised data about the use of the FAIM Services; and
  • to allow other companies belonging to the same group to use your information as specified in this Privacy Policy.


Please note that we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example, without limiting the foregoing, we may be forced to disclose personal information to the authorities or third parties under certain circumstances, or third parties may unlawfully intercept or access your transmissions or communications.


9. Newsletters, Non-Critical Notices and Special Offers

You may receive our newsletter, non-critical notices and/or special offers (collectively, “Newsletters”) via e-mail, unless you have requested otherwise at the time of registration or as set forth below.

You may unsubscribe from our Newsletters at any time by following the instructions contained at the end of every such e-mail, or if a third party provides our Newsletter, in accordance with the instructions provided by such third party. You can unsubscribe from these at any time, by clicking “unsubscribe” in the bottom of the e-mail. While we try to ensure this information is viewable in all e-mail browsers, there may be cases where certain e-mail browsers do not display the unsubscribe information correctly. If you are having problems unsubscribing, please contact support or e-mail the entire Newsletter to with the word ‘UNSUBSCRIBE’ in the subject line, and you will be removed within 14 business days. Please note that direct replies to any Newsletter are processed by computer and are not always viewed by a human.


10. Security

Security is important to us. We always do our best to maintain administrative, technical and physical safeguards to help protect your personal information from loss, misuse, unauthorised access, alteration or disclosure. In the unlikely event that an unauthorised third party compromises our security measures, we will, to the extent permitted by applicable laws, not be responsible for any damages directly or indirectly caused by an unauthorised third party’s ability to view, use or disseminate such information. Make sure you always protect your password and username to prevent anyone from accessing your information.


11. Links to Other Websites

The FAIM Services may include links to third party websites. Such links are not an endorsement by us of those websites and/or thew services offered on those websites. Third party websites may have different privacy policies, and we are not responsible for the privacy practices of those third party websites. If you click on a link to a third party websites, we encourage you to check the privacy policy of that website, as it may differ substantially from that of this Privacy Policy. We make no representations or warranties nor are we responsible for the privacy policies of any services other than the FAIM Services. If you decide to access any third party links appearing on the FAIM Services, you do so at your own risk.


12. User Submitted Content

We welcome the submission of comments, content and feedback regarding the FAIM Services. We reserve the right (but not the obligation), at our sole discretion and at any time, to edit, refuse to post or remove such content. You hereby acknowledge and agree that we shall have the right to use any content made by you, in our sole discretion, and in accordance with the Terms of Service, the Distribution Service and other applicable rules or guidelines from time to time, without compensation to you.


13. Children

We do not accept people under the age of 18 to register in the Family in Music platform and therefore, we do not knowingly collect or maintain information from persons under 18 years of age. If you are under the age of 18, please do not provide us with any personal information or use the FAIM Services. If you are a guardian of a child under the age of 18 and become aware that your child has provided personal information to us, please contact support to request reviewing or removing any information stored.


14. Transfer to Other Countries

You understand that your information may be transferred to and stored outside of your area. The country your information is transferred to might not have the same protection laws as your country of residence. However, if we do transfer your information, we will make sure that we protect your personal data in accordance with the GDPR requirements and set up contracts with those parties to ensure this.


15. Other Applicable Terms

To review other applicable terms and conditions that apply to this Privacy Policy, including, without limitation, intellectual property rights, disclaimer of warranties, limitation of liability and resolving disputes, please review the Terms of Service and the Distribution Agreement.


16. Amendments and Modifications

This Privacy Policy may be updated from time to time in order to reflect the changes in data processing practices or otherwise. We reserve the right, at its sole discretion, to update, amend and/or change this Privacy Policy without prior notice and at any time. Up-to-date version of this Privacy Policy will be held on the Website. You are encouraged to revisit this Privacy Policy from time to time in order to review any changes that have been made. We will not substantially reduce your rights under this Privacy Policy without providing a notice thereof. Any notice will be provided by either displaying a notice within the FAIM Services or by sending you an e-mail. Your continued use of the Website and any other FAIM Services following the posting of any such changes shall automatically be deemed your acceptance of all changes. If you do not agree to the updated the Privacy Policy, please contact support to ask for termination of your Account, and discontinue using the FAIM Services.


17. Questions and Concerns

You are always entitled to receive information on data we have on you, free of charge. You also have the right to request to be erased and to get any inaccurate personal data blocked or corrected. Where your consent is required for us to process your data, you can withdraw this consent at any time. Don’t hesitate to contact our helpful support.